Positive Enrolment

Positive enrolment is a mandatory step in accessing your benefits under the PSHCP. It requires Plan members to provide information about themselves and their eligible dependants so that Sun Life can maintain your member file and process your claims. Positive enrolment is a standard practice in the pay-direct benefit environment.

How to complete positive enrolment

1)? Register with the Sun Life Member Services website at www.sunlife.ca/pshcp. Sun Life will provide you with an Access ID and will send your password separately to you by mail.

2)? Use your Access ID and password to log into your account and complete the Positive Enrolment online form. You will be asked to provide the name, address, gender and birthdate of those who will be covered under the Plan, as well as information about coverage under other group health plans for coordination of benefits.

3)? Once you are enrolled, you can print your PSHCP Benefit Card or request that Sun Life send a card to you by mail. You can request additional copies of the card for your eligible dependants over the age of 18.

By completing positive enrolment, you provide consent for Sun Life to use your personal information to process your claims. Once complete, you will be able to use the PSHCP Benefit Card at participating pharmacies to have claims for your prescriptions and certain medical supplies processed electronically at point-of-sale. ?

To update your positive enrolment information (e.g. to add or remove a dependant, or to change your coordination of benefits information), you can make these changes through your online account or by submitting a Positive Enrolment Change Form to Sun Life. Learn more in Amending my Coverage.

New Plan members:?Sun Life will hold your PSHCP application until it receives confirmation of your eligibility for coverage. This step can take up to six weeks. Once Sun Life receives confirmation, it will validate your positive enrolment information and process any claims that you have submitted in the meantime.?

Impacts of the Covid-19 pandemic on the PSHCP - Member Satisfaction Survey??

In response to the COVID-19 pandemic, the Government of Canada implemented temporary changes to the Public Service Health Care Plan (PSHCP), effective March 24, 2020. These changes were designed to help PSHCP members and eligible dependants continue to have access to their health care benefits amid the social distancing restrictions. If you are a member of the PSHCP, please share your level of satisfaction with the information you received about these changes by completing the survey below.

The survey is conducted by SimpleSurvey and will take approximately three minutes to complete. All results are strictly confidential. All data will be stored in Canada on Canadian servers. See our?Privacy Policy?for more information on the collection and retention of data.

Please take a few minutes to share your views with us!

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