Sun Life

Sun Life is responsible for the administration of claims under the Public Service Health Care Plan. If you have any questions regarding your coverage, payment of claims, required documents or other inquiries, please contact the Sun Life Call Centre. You may be asked to provide your certificate number or other information to confirm your identity and authenticate your call.

Sun Life Call Centre

From anywhere in North America:
1-888-757-7427 (toll-free)

From the National Capital Region:

Hours of operation:
Monday to Friday
6:30 a.m. to 8:00 p.m. (EST)

From outside of North America, call Allianz.

Sun Life Member Services Website

PSHCP Claims mailing address

Sun Life Assurance Company of Canada
PO Box 6192, STN CV
Montreal, QC ? H3C 4R2

PSHCP Claims drop box

Sun Life Claims Office
333 Preston Street, Ottawa
(South of the Queensway)

The drop box is located in the lobby.

The reception area located on the 3rd floor is open from 8:30 a.m. to 4:30 p.m., Monday to Friday, should you wish to discuss an issue with a customer service representative.

Impacts of the Covid-19 pandemic on the PSHCP - Member Satisfaction Survey??

In response to the COVID-19 pandemic, the Government of Canada implemented temporary changes to the Public Service Health Care Plan (PSHCP), effective March 24, 2020. These changes were designed to help PSHCP members and eligible dependants continue to have access to their health care benefits amid the social distancing restrictions. If you are a member of the PSHCP, please share your level of satisfaction with the information you received about these changes by completing the survey below.

The survey is conducted by SimpleSurvey and will take approximately three minutes to complete. All results are strictly confidential. All data will be stored in Canada on Canadian servers. See our?Privacy Policy?for more information on the collection and retention of data.

Please take a few minutes to share your views with us!