Administration Authority

Member correspondence, appeals, and inquiries that cannot be resolved with Sun Life can be sent to the Federal Public Service Health Care Plan Administration Authority at the following address:

Federal PSHCP Administration Authority
Box 2245, Station D
Ottawa, ON?? K1P 5W4

Please note that the Administration Authority cannot process your claims or access your PSHCP file directly. If you have a question about a specific claim, or if you need information about your benefits, please direct your inquiries to Sun Life (or Allianz for members with Comprehensive Coverage).

Impacts of the Covid-19 pandemic on the PSHCP - Member Satisfaction Survey??

In response to the COVID-19 pandemic, the Government of Canada implemented temporary changes to the Public Service Health Care Plan (PSHCP), effective March 24, 2020. These changes were designed to help PSHCP members and eligible dependants continue to have access to their health care benefits amid the social distancing restrictions. If you are a member of the PSHCP, please share your level of satisfaction with the information you received about these changes by completing the survey below.

The survey is conducted by SimpleSurvey and will take approximately three minutes to complete. All results are strictly confidential. All data will be stored in Canada on Canadian servers. See our?Privacy Policy?for more information on the collection and retention of data.

Please take a few minutes to share your views with us!