How to use the PSHCP Benefit Card

At participating pharmacies

To obtain the PSHCP Benefit Card, you must complete Positive Enrolment.

The PSHCP Benefit Card is a pay-direct drug card that allows claims for certain products and supplies to be processed at Canadian pharmacies that have registered with the Plan.

When you present the PSHCP Benefit Card, your pharmacy will use it to send the cost of your prescription to Sun Life for processing. Your pharmacy submits the claim to the Plan electronically. Once your claim is processed, the amount paid by the Plan will be shown on your pharmacy receipt. You simply pay the 20% co-payment (unless you have coordinated your benefits with another plan).

You will not receive additional reimbursement by sending the processed pharmacy receipt in as a paper or electronic claim.

You can access your benefit card anytime through the my Sun Life Mobile application, available for free through the Apple App Store or Google Play. It can also be printed from Sun Life’s Plan Member Services website.

At participating hospitals

The PSHCP Benefit Card can also be used when you are admitted to hospital. Most hospitals are able to submit claims on your behalf by using the certificate number indicated on your card. Generally, the hospital will ask you to sign an authorization form and pay for the portion of costs not eligible under the Plan. If the hospital does not offer such a service, you must submit a paper or an electronic claim to Sun Life along with the invoice of charges from the hospital.

Impacts of the Covid-19 pandemic on the PSHCP - Member Satisfaction Survey??

In response to the COVID-19 pandemic, the Government of Canada implemented temporary changes to the Public Service Health Care Plan (PSHCP), effective March 24, 2020. These changes were designed to help PSHCP members and eligible dependants continue to have access to their health care benefits amid the social distancing restrictions. If you are a member of the PSHCP, please share your level of satisfaction with the information you received about these changes by completing the survey below.

The survey is conducted by SimpleSurvey and will take approximately three minutes to complete. All results are strictly confidential. All data will be stored in Canada on Canadian servers. See our?Privacy Policy?for more information on the collection and retention of data.

Please take a few minutes to share your views with us!