Appeals

The Appeals process is available to all members of the Public Service Health Care Plan. If you do not agree with Sun Life’s decision about your claim, you may send a letter of appeal to the Administration Authority for review.

All appeals must be submitted in writing. Depending on the nature of the appeal, you may be asked to provide additional information or supporting documentation.

The Appeals Committee of the PSHCP Board of Directors will review your appeal to determine whether your claim was processed in accordance with the provisions that govern the PSHCP, and that all administrative procedures have been followed to ensure appropriate individual coverage. Decisions are made in consideration of the individual circumstances of the appeal and in accordance with the provisions of the Plan.

Prior to submitting an appeal, you should make every effort to resolve the issue with Sun Life, Compensation or your pension office.

Impacts of the Covid-19 pandemic on the PSHCP - Member Satisfaction Survey??

In response to the COVID-19 pandemic, the Government of Canada implemented temporary changes to the Public Service Health Care Plan (PSHCP), effective March 24, 2020. These changes were designed to help PSHCP members and eligible dependants continue to have access to their health care benefits amid the social distancing restrictions. If you are a member of the PSHCP, please share your level of satisfaction with the information you received about these changes by completing the survey below.

The survey is conducted by SimpleSurvey and will take approximately three minutes to complete. All results are strictly confidential. All data will be stored in Canada on Canadian servers. See our?Privacy Policy?for more information on the collection and retention of data.

Please take a few minutes to share your views with us!

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