The Plan Administrator

Sun Life Assurance Company of Canada, the Plan Administrator, is responsible for the consistent adjudication and payment of eligible claims in accordance with the Plan Document, and for service delivery as specified in the Administrative Services Only Contract.

Sun Life is therefore responsible for positive enrolment, claims processing and payments, retention and management of Plan member information, and member communication services such as operation of the Sun Life Call Centre.

Sun Life has retained the services of TELUS Health Solutions to provide electronic claims processing services, which enable pharmacies to submit claims directly to the Plan when members fill their prescriptions.

In addition, Sun Life has a contract with Allianz (formerly known as both Mondial Assistance and World Access Canada), which is responsible for managing claims and inquiries from Plan members who are residing or traveling abroad.
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Impacts of the Covid-19 pandemic on the PSHCP - Member Satisfaction Survey??

In response to the COVID-19 pandemic, the Government of Canada implemented temporary changes to the Public Service Health Care Plan (PSHCP), effective March 24, 2020. These changes were designed to help PSHCP members and eligible dependants continue to have access to their health care benefits amid the social distancing restrictions. If you are a member of the PSHCP, please share your level of satisfaction with the information you received about these changes by completing the survey below.

The survey is conducted by SimpleSurvey and will take approximately three minutes to complete. All results are strictly confidential. All data will be stored in Canada on Canadian servers. See our?Privacy Policy?for more information on the collection and retention of data.

Please take a few minutes to share your views with us!